Whilst every effort is taken to ensure all items in the store are always in stock, occasionally some items will be temporarily out of supply.

Occasionally if a particular product is in high demand we will need to re-order from our suppliers. If this is the case then the number of days that this process will take will be quoted on the product details page.

If an item is out of stock on our web site, and we cannot get any more stock, we will generally remove the item from sale.

Although we try to get all our orders despatched on the day of order, this may not always be possible, for the following reasons:

• Nike Teamwear Orders often have to be specially ordered from Nike and can take longer
• Products on Pre-Order or Products that are not in stock at the time of ordering
• Credit Card Checks - sometimes we may need to make additional checks on your credit card
• Shirts with additional name, numbering and badges added may take an extra few days to despatch.

Please note that once a name and squad number have been printed on the shirt, unless the shirt is faulty we cannot provide a refund or exchange the shirt even if that player subsequently leaves the club or his squad number changes during his career at the respective club.

Please note: The products illustrated on this web site are as seen. The reproduction of colours is as accurate as photographic and computing processes will allow. www.clubatleticodemadrid.com/tienda accept no responsibility for variances in colour or style due to the settings on the users monitor.

www.clubatleticodemadrid.com/tienda reserve the right to alter without notice or prior warning, prices of products and conditions of sale.

We welcome your feedback on any of our policies. Email Customer Services with your comments to catalogo@clubatleticodemadrid.com.

Please note: The products illustrated on this web site are as seen. The reproduction of colours is as accurate as photographic and computing processes will allow. www.clubatleticodemadrid.com/tienda accept no responsibility for variances in colour or style due to the settings on the users monitor.

1. DVDs, PC and PlayStation games and items specially manufactured to your order can only be refunded or exchanged if the goods returned have been deemed to be faulty.

2. Items that have been customised e.g. shirt printing, cannot be exchanged or refunded unless the product or material is faulty.

3. All return and re-shipping charges are the Customer's liability.

4. We will refund shipping costs if there is a fault with the product. However, we cannot accept responsibility for return or re-shipping costs incurred when returning non-faulty items.

We constantly strive to update and improve our delivery services to offer you competitive rates and secure delivery. The contents of your order and your delivery address area will determine which delivery services are available to you, and their cost. In most cases you will be offered more than one delivery option for your order, but where orders exceed value, weight and volume limits there may only be one service available to you. Please note we do not deliver to Post Office boxes.

Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be bourne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

Please, ensure that you write a correct addres to delivery your order. You can write your home addres, or your work addres or a friend addres to ensure that always somebody can take your package. UPS will try to delivery your order 3 times and if it is impossible to delivery it they will return it to us, so we will have to charge you the cost of shipping another time.

UPS provides a fully traceable delivery service. Normally 3 - 5 day transit time from collection to delivery, dependent on time of order placement and delivery address. Some more remote addresses may incur longer transit times. Cost dependent on the weight and volume of your order.

If you have selected items with different availability times then we will despatch your order when all items are ready.

1. Products on Pre-Order or products that are not in stock at the time of ordering will despatched in the period specified on the website

2. Sometimes we may need to make additional checks on your credit card which could delay your order

3. Shirts with additional name, numbering and badges added may take an extra few days to despatch.

4. Occasionally if a particular product is in high demand we will need to re-order from our suppliers. If this is the case then the number of days that this process will take will be quoted on the product details page.

5. Please note we are unable to deliver to certain locations around the world. If your country is not listed when you are entering a delivery or billing address, then we will not be able to deliver there.

We hope that you enjoy your pucrhase from us in clubatleticodemadrid.com/tienda

www.clubatleticodemadrid.com/tienda returns policy:

You may return any item within 15 days in its original condition for a refund of the price you paid for the item.

To return an item please include the merchandise with a completed returns slip. Please allow up to 15 working days for this to be processed.

Please ship the item to the following address:

Tienda Atlético de Madrid On Line (Estadio Vicente Calderón)
Pº Melancólicos s/n- Puerta 25.
28.005-Madrid.

Please note. For your protection www.clubatleticodemadrid.com/tienda recommend that you use a recorded delivery service as we cannot be held responsible for goods not received.

If you require an exchange our returns center will be happy to process this for you. Please include written details on the returns slip with you return code.

Alternatively, phone our sales hotline on 91 366 22 02 and we will be happy to take your replacement order.

Defective Items:

If the item is defective, please contact Customer Services on 91 366 22 02 or catalogo@clubatleticodemadrid.com

Overseas customers are asked to return the defective item(s) including both the merchandise and the delivery slip by a recorded delivery service, as we cannot be held responsible for goods not returned. www.clubatleticodemadrid.com/tienda will refund you the cost of reasonable return shipping charges if you include a receipt.

Please note the following exceptions to this policy:

1. DVDs, PC and PlayStation games and items specially manufactured to your order can only be refunded or exchanged if the goods returned have been deemed to be faulty.

2. Items that have been customised e.g. shirt printing, cannot be exchanged or refunded unless the product or material is faulty.

3. All return and re-shipping charges are the Customer's liability.

4. We will refund shipping costs if there is a fault with the product. However, we cannot accept responsibility for return or re-shipping costs incurred when returning non-faulty items.